Response to Survey 2002
After reviewing the Information Systems satisfaction survey the following potential projects/changes have been identified. They are considered top priority unless otherwise noted.
Labs |
|
| 24 hour access to CC223 | Yes |
| New mousepads for all labs | Yes |
| Clarify ownership of labs | Yes |
| Fix all broken furniture | Yes in process |
| Stabilize Macs (OnGuard) | Yes MacOS X will increase stability |
| Audit software to track metrics for labs (low priority) | Yes in process |
| Improve
signage in lab (noise, high tech services, scanners use, etc.) |
No needs to be done |
| Additional scanner for CC223 | No |
Student Computing |
|
| Clear communication of passwords | Yes |
| Reset blackboard password at the beginning of the year | Not possible |
| Introduction of the EMU network for new students (ppt on cd?) | No |
| Create shortcut to blackboard on desktop | Yes |
Bandwidth |
|
| Educate students about internet/bandwidth | Yes |
| Bandwidth metrics feedback by student login | Yes |
| IS work with SGA on technology issue | No |
| Use data to determine bandwidth requirements | Yes |
| Get data on what CCCU schools are doing for bandwidth | Yes |
| Define bandwidth abuse | Yes |
| Enforce consequences for bandwidth abusers and automate process | Yes |
Customer Service |
|
| Develop a response to the comments on the survey | Yes |
| Meet with every dept over a 1-year period | Yes |
| Extend Help Desk hours (8am-9pm) | Yes returned to limited hours |
| Train users to call 4357 instead of staff directly | In process |
| Change Help Desk voicemail | Yes |
| Simplify the outage announcements | Yes |
| Work orders submitted by user via web | Yes |
Training |
|
| Communicate training options (CSI) |
No starting a users group |
Network |
|
| Terminal Server for remote access to windows environment | In process |
| Move advancement “access” to web (through terminal server) | In process |
